These General Terms and Conditions (hereinafter referred to as the "Terms"), together with the Privacy Policy of “Siavy Platform”, constitute the legal framework governing your use of the Platform and its services, which include:
Our website www.siavy.sa and all its affiliated subdomains.
The mobile applications owned by us ("Siavy Applications").
By using "Siavy Platform" or downloading any of its applications, you expressly and implicitly agree to comply with and be bound by these Terms.
1. Geographical Scope of the Application:
- Outside the Kingdom of Saudi Arabia: These Terms shall apply in their general form, with the possibility of additional or different provisions being applied in accordance with the laws of the country of residence.
- Inside the Kingdom of Saudi Arabia: Specific terms applicable to users within the Kingdom shall apply, including local payment requirements and applicable guarantees.
2. Introduction to “Siavy Platform”:
Siavy Business Solutions Company is the owner and operator of “Siavy Platform”.
Siavy operates as an intermediary platform, connecting users with providers of tourism and entertainment activities (hereinafter referred to as the “Service Providers” or “Service Provider”), and acts as a commercial agent on their behalf.
Important Notice:
Service Providers manage their activities independently and shall not be considered employees or agents of “Siavy Platform”. Accordingly, “Siavy Platform”, and any of its affiliates, shall not bear any responsibility or liability for any acts, errors, omissions, or negligence on the part of the Service Providers, including, but not limited to, damages, personal injuries, death, or any losses or expenses arising from the activities or bookings.
Furthermore, the Platform shall not be responsible for refunding any amounts paid in the event that the Service Provider cancels the activity, delays its performance, or in the event of circumstances beyond its control.
The Service Provider shall bear sole responsibility for the accuracy of all information related to the activity, including descriptions, images, and associated content, as well as for delivering the activity as presented on the Platform.
3. Scope of Application and General Terms:
These Terms shall apply to all users and visitors. These Terms shall also apply to all services provided through "Siavy Platform", unless specific terms are expressly stipulated for a particular service. In such case, the user shall be clearly informed of the specific terms applicable to that service.
No terms or conditions other than those set forth herein, or that conflict with these Terms, shall be recognized or deemed valid unless expressly approved in writing by “Siavy Platform”.
4. Working Mechanism of “Siavy Platform”:
- (4-1) Bookings are made directly with the Service Provider.
- (4-2) The booking price includes the commission charged by “Siavy Platform” in consideration of its role as an intermediary in the service agreement. The price displayed on the Platform (the “Displayed Price”), or the amount paid upon completion of the booking (the “Booking Price”), includes the Platform’s commission for intermediary services, facilitating the booking process, and providing customer support.
- (4-3) Users may filter the activities displayed on the Platform using a range of criteria such as activity type, location, rating, and date.
Activities are arranged according to a dynamic algorithm that takes into account several factors aimed at enhancing the user experience, including customer ratings, activity popularity, and the Service Provider’s performance.
The Platform does not guarantee the appearance of any activity in a specific position within search results, as the ranking depends on a combination of these factors to achieve the best possible match with user preferences.
- (4-4) “Siavy Platform” reserves the right to impose additional conditions on the use of the Platform, including access to certain features, based on payment history or the submission of documents such as proof of identity and payment receipts. In the event of suspected fraudulent activity or a breach of these Terms, the Platform shall have the right to restrict or cancel bookings.
- (4-5) “Siavy Platform” is not obligated to update, upgrade, or continue providing any content, service, or feature available on the Platform, and may discontinue any such services at any time without prior notice.
Notwithstanding the foregoing, any service agreement concluded between the user and the Service Provider shall remain valid and in effect, and shall not be affected by any changes to or discontinuation of the Platform’s services, as the contractual relationship in such case is established directly between the parties.
5. Use of "Siavy Platform":
- (5-1) "Siavy Platform" is provided for personal, non-commercial use only. Any use of the Platform for commercial or professional purposes is strictly prohibited.
In particular, users are prohibited from reselling activities or tickets, or engaging in any conduct intended to generate financial profit, whether for the user’s own benefit or for the benefit of any third party, under any circumstances.
The use of any automated systems, tools, or software—such as bots, extraction tools, spiders, or crawlers—to access, extract, copy, or index any content or data from the Platform is strictly prohibited, unless prior written consent has been obtained from “Siavy Platform”.
- (5-2) While browsing “Siavy Platform” may be possible without registration, full access to all features and services requires the creation of a user account (a “Siavy Account”).
To create an account, you must provide your full legal name, a valid email address, and select a secure password.
Where available, you may also create an account by linking it to your account on certain social media platforms, such as Facebook, Google, or Apple.
- (5-3) You are solely responsible for maintaining the confidentiality of your login credentials for your account on “Siavy Platform”, and you must not share them with any third party.
You shall be solely responsible for all activities conducted through your account, whether carried out by you or by any person who has access to your account.
In the event of any suspicion of lost credentials, account compromise, or any unauthorized use, you must notify “Siavy Platform” immediately in order for the necessary measures to be taken.
- (5-4) You are prohibited from creating more than one account or transferring your account to any third party.
Further details and applicable standards in this regard may be found in the Frequently Asked Questions section.
6. Siavy Applications:
- (6-1) The user is granted a limited, non-exclusive, non-transferable, and revocable license to use the Applications for personal purposes only.
- (6-2) The user must install all updates necessary to ensure the proper functioning of the Applications.
- (6-3) Usage data may be collected through tools such as cookies and similar technologies, and shall be subject to the Privacy Policy.
7. Customer Service:
You may contact customer Service through the Help Center, email, telephone, or live chat.
Responses are typically provided within 24–48 hours. You may also contact the Service Provider directly using the contact details provided in your booking.
8. Payment Terms:
- (8-1) Payment shall be made at the time of booking. Tax invoices are not issued; however, a receipt may be provided.
- (8-2) Certain activities may support deferred payment options.
- (8-3) Upon completion of payment, you shall be deemed to have fulfilled your payment obligations toward the Service Provider.
- (8-4) In the event of price fluctuations or currency differences, currency conversion fees may apply. The Saudi Riyal (SAR) shall be the applicable currency.
- (8-5) You must update your payment information whenever necessary.
- (8-6) The Platform may utilize local payment agents or payment service providers.
- (8-7) The competent jurisdiction shall be determined in accordance with the laws and regulations of the Kingdom of Saudi Arabia.
9. Gift Cards:
“Siavy Platform” offers the option to purchase gift cards, which may be used exclusively within the Platform.
Gift cards shall be valid for a specified period calculated from the end of the year in which they were purchased, unless otherwise required by applicable local laws. Gift cards may not be redeemed for cash, except where required by law.
In the event of any suspected fraudulent activity or unauthorized use related to the purchase or use of a gift card, the Platform reserves the right to suspend or terminate the user’s account or require an alternative payment method.
To check your gift card balance, you may visit the Gift Cards page and search using the “Gift Card” option.
10. Cancellation and Refund Policy of “Siavy Platform”:
Scope of the Policy: This Policy governs the terms and conditions of cancellation and refunds for all tourism and entertainment programs offered through “Siavy Platform”.
(10-1) Cancellation by the Customer:
(A) Cancellation of Tourism Programs: The customer may request cancellation of a booking in accordance with the following timeframes, unless otherwise specified in the program description:
- Cancellation 72 hours or more prior to the start of the program: Full refund of the booking fees, after deduction of any administrative or bank charges (if any).
- Cancellation between 71 and 48 hours prior to the start of the program: 50% of the booking fees shall be refunded.
- Cancellation less than 48 hours prior to the start of the program: No refund shall be granted.
- Promotional programs and instant bookings are non-refundable.
(B) No-Show: In the event that the customer fails to attend at the scheduled time, this shall be deemed an automatic cancellation, and no refund shall be granted.
(C) Late Arrival: “Siavy Platform” and/or the Service Provider shall not bear any responsibility in the event that the customer is late for the start of the program, and the customer shall not be entitled to any refund.
(10-2) Cancellation or Modification by the Service Provider or “Siavy Platform”:
(A) In the event that a program is cancelled by the Service Provider or “Siavy Platform” for operational, organizational, or force majeure reasons, the following shall apply:
- A full refund of the amount paid to the customer; or
- The option to reschedule the program or select an alternative program, at the customer’s discretion; or
- Conversion of the amount into credit in the customer’s wallet.
- The Platform shall not be liable for any additional costs incurred by the customer outside the scope of the booking (such as airfare or accommodation).
(10-3) Refund Policy:
(A) Refund Mechanism:
- Refunds shall be processed using the same payment method used for the booking.
- The refund process may take between 7 to 14 business days, depending on the payment service provider and banks.
(B) Partial Refunds: In the event of partial use of the tourism program, the customer shall not be entitled to request any partial refund of the fees, unless the cancellation is initiated by the Service Provider or “Siavy Platform”.
(10-4) How to Submit a Cancellation or Refund Request:
The customer may submit a request through:
- Their personal account on “Siavy Platform”;
- Contacting the support team through the official communication channels;
- The request must be submitted prior to the start of the tourism program, as specified above, and must include the booking reference number and all required information.
“Siavy Platform” reserves the right to amend the terms and conditions governing the use of refunded gift cards at any time, including their value, methods of use, and validity period, without prior notice.
11. User Reviews and Content:
- (11-1) Users may publish reviews and images, provided that they comply with applicable laws, public morals, and the rights of others.
- (11-2) By submitting such content, the user grants the Platform the right to use such content without any financial obligation.
- (11-3) The Platform reserves the right to remove any content that violates these Terms without prior notice.
- (11-4) You may post reviews or images related to activities you have participated in through "Siavy Platform" (the “User Content”), and you shall bear full responsibility for the accuracy and integrity of any content you submit. You must not post any content that is false or misleading, promotes third-party products or services, is created in exchange for compensation or under the direction of a Service Provider, infringes any intellectual property rights, privacy rights, or any other rights of third parties, or contains links or information that may interfere with the operation of third-party systems.
- (11-5) You must ensure that you have all necessary rights to use any images before publishing them on the Platform, particularly where such images include identifiable individuals. User Content must not include any unlawful material, or content that is violent, discriminatory, offensive, or pornographic in any form.
Notwithstanding that ownership of the User Content remains with the user, you hereby grant the Platform a non-exclusive, worldwide, royalty-free license to use, reproduce, modify, and distribute such content across all media and authorized channels.
The Platform reserves the right, at its sole discretion, to remove any content that violates these Terms or is otherwise deemed inappropriate, without any obligation to retain a copy thereof. The Platform may also display advertisements or promotional materials alongside User Content without providing any compensation to the user.
12. Data Protection:
The Platform processes users’ data in accordance with the Personal Data Protection Law issued on 09/02/1443 AH, corresponding to 16/09/2021 AD.
13. Assignment and Transfer:
You may not assign or transfer any of your rights under these Terms without the prior written consent of the Platform.
14. Termination:
- (14-1) The User may terminate this Agreement at any time by deleting their account.
- (14-2) The Platform reserves the right to suspend or terminate the User’s account in the event of any breach of these Terms.
15. Service Agreement with the Service Provider:
- (15-1) When you book an activity through “Siavy Platform”, a direct service agreement is concluded between you and the Service Provider, while the Platform acts as a commercial agent on behalf of the Service Provider. The booking process includes selecting the activity, entering personal data, and specifying the payment method. Your booking constitutes a binding offer for a period of two (2) business days. The booking is confirmed by the Service Provider, and you must promptly verify the details of the confirmation to ensure their accuracy.
The Service Provider may require your acceptance of specific terms applicable between you and the Service Provider, and upon completing the booking, you shall be deemed to have agreed to be bound by such terms. In the event of any conflict between the Service Provider’s terms and the Platform’s terms, the Service Provider’s terms shall prevail.
The offer shall be deemed accepted upon your receipt of a booking confirmation issued in the name of the Service Provider, which may be in the form of a voucher, a PDF electronic ticket, or a mobile ticket.
The service agreement shall not be documented in a separate contract; rather, it shall consist of the activity description, the applicable terms, and any additional terms of the Service Provider, if any.
- (15-2) Pricing:
The prices displayed are generally inclusive of applicable taxes and known fees; however, additional local charges or taxes may apply depending on the destination or the nature of the activity. Prices may also vary depending on the Service Provider’s cancellation or refund policy; therefore, you must review the details prior to completing the booking.
- (15-3) Provision of the Activity:
The User must arrive at the designated meeting point at the time specified in the activity details. The User is responsible for ensuring that all required documents are obtained and for complying with any applicable entry requirements.
The stated price does not include insurance coverage, and the User shall be responsible for obtaining appropriate insurance coverage as required.
Service Providers on the Platform operate independently, and “Siavy Platform” shall not be liable for any acts, omissions, negligence, or damages that may arise during the provision of the activity.
All time references and deadlines relating to the activity shall be based on the Service Provider’s local time zone.
- (15-4) Additional Rights of the Service Provider:
The Service Provider has the right to cancel the activity if it is unable to perform it due to circumstances beyond its control, such as adverse weather conditions, governmental measures, or any force majeure event. In such cases, the sole compensation shall be in accordance with the applicable cancellation and refund policy.
The Service Provider may also exclude you from the activity if you do not meet the participation requirements or if your participation is considered a risk or a disruption to the activity.
The Service Provider may make non-material changes to the activity details, such as the itinerary or meeting point, provided that you are notified at least twenty-four (24) hours in advance. The Service Provider’s registered email shall be the primary reference for such notifications.
16. Final Provisions:
- (16-1) The Platform reserves the right to amend these Terms at any time without prior notice.
- (16-2) All official notices, where required, shall be made via email.
- (16-3) The contractual relationship shall be deemed to have been formed in Riyadh, Kingdom of Saudi Arabia.
