FAQ – SIAVY Platform

First: User Interface (Visitor / Customer)

About SIAVY Platform

What is SIAVY?

What services does SIAVY provide?

Who is SIAVY designed for?

Is SIAVY a booking platform or an intermediary?

What makes SIAVY different from other tourism platforms?

Is using SIAVY free?

Is SIAVY available as a mobile app?

Can SIAVY be used from outside the Kingdom?

What languages are supported on SIAVY?

Does SIAVY support other currencies?

Does SIAVY offer only domestic services?

Account Registration and Login

How can I create an account on the SIAVY platform?

Can I register using a mobile number?

Can I register using an email address?

Can I sign up using social media accounts?

Can I browse the platform without registering?

What should I do if I don’t receive the verification message?

I forgot my password. How can I reset it?

Can I edit or change my account information?

How can I update my mobile number or email address?

Can I have more than one account?

Booking and Purchase

How can I book a program or trip through the SIAVY platform?

Is the booking instant or does it require organizer approval?

How can I view trip details before booking?

Can I book for multiple people in one transaction?

Are there minimum or maximum age limits for some programs?

Can I choose a specific date and time?

Can I choose different dates and times for the same program?

Can I book on the same day?

Is there a maximum number of bookings?

Can I modify a booking after confirmation?

How do I confirm that my booking was successful?

Can I track my booking status?

What should I do if the organizer is delayed?

What should I do if I am late for the program?

What happens if I cannot attend due to an emergency?

Can I transfer my booking to another person?

Can a booking be partially used (if one participant does not attend)?

Can I change the number of participants after payment?

Will booking confirmation be sent via email or messages?

Is the booking history available?

Can I share programs with others?

Can I save programs?

Are favorites saved?

Can I add special notes when booking?

What should I do if the experience does not match the description?

Do some programs require special approvals?

Is insurance coverage provided?

Payment and Billing

What payment methods are available on the SIAVY platform?

Is payment secure through the platform?

Can I pay using Mada cards?

Can I pay using credit cards?

Is the full amount charged or only a partial payment?

Are there any additional fees during payment?

Can I get an electronic invoice?

Does the program price include tax?

When is the amount deducted from my account?

What should I do if the payment fails?

Cancellation and Refund

Can I cancel my booking?

What is the cancellation policy on the SIAVY platform?

Is the cancellation and refund policy unified across SIAVY?

When am I eligible for a refund?

How long does the refund process take?

Will the refund be issued through the same payment method?

Are there cancellation fees?

What should I do if I have not received my refund?

Can I reschedule the trip instead of canceling?

What happens if the trip is canceled by the organizer?

Will users be compensated in case of bad weather?

Programs and Activities

What types of programs are available on the SIAVY platform?

Are family programs available?

Are there programs for children?

Are the experiences suitable for people with disabilities?

Do the programs include a tour guide?

Do the prices include transportation?

Do the prices include all fees?

How can I choose the right experience for me?

Can customized programs be arranged?

Can a program be booked for a company or organization?

Can I view user ratings?

Ratings and Reviews

Are all reviews visible to users?

How can I rate a program I have booked?

Can I rate the organizer?

Can I edit my review after posting it?

Can I report an inappropriate review?

Do ratings affect the ranking of programs?

Are reviews filtered?

Can I add photos with my review?

Can a review be deleted?

Are the reviews reliable?

Second: For Tour Organizers (Partners)

Partner Registration and Policies

How can I register as a tour organizer on SIAVY?

What are the requirements to join as an organizer?

Is a Commercial Registration required?

Is a tourism license required?

How can I add a new program?

How do I set prices and availability?

Can a program be edited after it is published and approved?

What are the acceptance criteria for programs on SIAVY?

How long does program approval take?

Does SIAVY have the right to suspend a non-compliant program?

How are customer complaints against organizers handled?

Can organizers set their own cancellation policy?

Is a commission deducted in case of cancellation?

Can an organizer reject a booking?

How are payments received?

When are earnings transferred to the organizer?

How are financial disputes resolved?

Is there a commission?

Does SIAVY provide training or user guides for organizers?

Management and Reports (For Organizers)

Is there a control panel for organizers?

Can reports be viewed?

Can reports be exported?

Can cancellations be managed?

Are customer details visible to organizers?

Can multiple admin users be added?

Does the platform support real-time notifications?

Does the platform support integration with other systems?

Does SIAVY provide organizer support?

Can a program be temporarily suspended?

Third: Security and Privacy

Is my personal data secure on SIAVY?

How is user data used?

Does SIAVY share my data with third parties?

Can I delete my account?

Is the platform compliant with regulations?

Are payment details stored?

Is two-factor authentication available?

How can I report a security issue?

Can notifications be disabled?

Are activities logged?

Fourth: Support and Technical

How can I contact SIAVY support?

What are customer service hours?

Is WhatsApp support available?

Is email support available?

Is there an in-app Help Center?

How do I submit a support ticket?

How long does it take to receive a response?

What should I do if I face a technical issue?

What should I do if I face an issue during the experience?

Does the platform work on all browsers?

Is the application compatible with iOS?

Is it compatible with Android?

Does it support tablets?

Can the account be used on multiple devices?

Can the account be temporarily deactivated?

Can users contact the organizer directly?

Is an internet connection required?

Is the platform regularly updated?

Fifth: Offers and Discounts

Does SIAVY offer promotions and discounts?

How can I get a discount?

Can more than one discount code be used?

Are discounts time-limited?

Do discounts apply to all programs?

Are there seasonal offers?

Is there a loyalty program?

Can a booking be made as a gift?

Are group discounts available?

Will I be notified about new offers?

Advanced Questions

Is SIAVY responsible for the experience?

How are disputes resolved?

Can I submit a suggestion?

Does SIAVY add new features?

Are these FAQs subject to updates?