Cancellation and Refund Policy of "Siavy Platform"

Scope of the Policy: This Policy governs the terms and conditions of cancellation and refunds for all tourism and entertainment programs offered through “Siavy Platform”.

(10-1) Cancellation by the Customer:

(A) Cancellation of Tourism Programs:

The customer may request cancellation of a booking in accordance with the following timeframes, unless otherwise specified in the program description:
1- Cancellation 72 hours or more prior to the start of the program: Full refund of the booking fees, after deduction of any administrative or bank charges (if any).
2- Cancellation between 71 and 48 hours prior to the start of the program: 50% of the booking fees shall be refunded.
3- Cancellation less than 48 hours prior to the start of the program: No refund shall be granted.
4- Promotional programs and instant bookings are non-refundable.

(B) No-Show:

In the event that the customer fails to attend at the scheduled time, this shall be deemed an automatic cancellation, and no refund shall be granted.

(C) Late Arrival:

“Siavy Platform” and/or the Service Provider shall not bear any responsibility in the event that the customer is late for the start of the program, and the customer shall not be entitled to any refund.

(10-2) Cancellation or Modification by the Service Provider or “Siavy Platform”:

(A) In the event that a program is cancelled by the Service Provider or “Siavy Platform” for operational, organizational, or force majeure reasons, the following shall apply:

1- A full refund of the amount paid to the customer; or
2- The option to reschedule the program or select an alternative program, at the customer’s discretion; or
3- Conversion of the amount into credit in the customer’s wallet.
4- The Platform shall not be liable for any additional costs incurred by the customer outside the scope of the booking (such as airfare or accommodation).

(10-3) Refund Policy:

(A) Refund Mechanism:

1- Refunds shall be processed using the same payment method used for the booking.
2- The refund process may take between 7 to 14 business days, depending on the payment service provider and banks.

(B) Partial Refunds:

In the event of partial use of the tourism program, the customer shall not be entitled to request any partial refund of the fees, unless the cancellation is initiated by the Service Provider or “Siavy Platform”.

(10-4) How to Submit a Cancellation or Refund Request:

The customer may submit a request through:
1- Their personal account on “Siavy Platform”;
2- Contacting the support team through the official communication channels;

The request must be submitted prior to the start of the tourism program, as specified above, and must include the booking reference number and all required information.

“Siavy Platform” reserves the right to amend the terms and conditions governing the use of refunded gift cards at any time, including their value, methods of use, and validity period, without prior notice.